Compassion & coordination for changing needs.

As a resident of a Life Plan Community, you’ll have the security of knowing that when you need an extra hand… you’ll have priority access to an extensive variety of support services by compassionate team members.

This ongoing support network of services and professionals is called ‘living in place’— a resident-centered approach to care. Designed to enhance a resident’s life as their needs change over time, this coordination-of-care model supports a resident’s choice of freedom and independence.

Residents remain in familiar surroundings, close to friends and caregivers who they know and trust, while maintaining a safe and dignified quality of life.

Resident Services Coordinators

Tel Hai’s on-staff Resident Services Coordinators serve as advocates for residents and can provide individualized assistance in pairing a resident’s need with a solution—from making a connection with a support group to scheduling housekeeping services.

During times of transition or a change in medical status, extra support is provided and coordinated through our Resident Services Coordinators.

Health Services Coordinators

Tel Hai’s on-staff Health Services Coordinators provide essential living-in-place clinical services to ensure the ongoing safety and security of residential living residents. They monitor and provide for the medical needs of a resident through emergency response, physician contact, accurate and complete clinical assessments and requests for physician services. They also follow up with a resident after a hospitalization or transfer from/to another level of care and assess their adjustment to the new living environment.

Support Groups

Tel Hai facilitates two support groups that provide loving compassion, shared experiences and information for spouses, friends, family, and the greater community.

Care Partner Support Group

If you are helping care for a family member or friend who has mild cognitive impairment or dementia, this support group is for you. With guided topics each month, you will have the opportunity to learn about the different types of dementia and brain biology, along with practical tips for managing behaviors, coping with emotional challenges you may experience as a care partner, and planning ahead. Monthly topics are derived from The Dementia Care-Partner’s Workbook: A Guide for Understanding, Education, & Hope by Dr. Edward G. Shaw. The Care Partner Support Group meets on the 4th Thursday monthly, in the Hillcrest Conference Room (2nd floor) from 2-3 PM.

GriefShare Support Group

This 13-week seminar and support group is designed to help you rebuild your life after losing a loved one, led by caring members of the Pastoral Care team. This group is open to those who have lost a loved one, whether it has occurred recently or in the past. Sessions include video seminar with experts, support group discussion, and focus on personal study and reflection. This group is open to all individuals, including those from the greater community. The GriefShare Support Group 13-week seminar is held twice annually, each Spring and Fall.

Are you in need of Support Services? We’re here to help. Please contact us directly at 610-273-9333 ext. 2762 or email