Inspiring creativity, innovation & excellence.
Tel Hai’s Executive, Leadership & Management Teams are passionate about living out the mission of Tel Hai each day as they serve residents, team members, guests and each other. As experts in their fields, they are committed to inspiring creativity, innovation and excellence.
David Shenk, MPA, NHA | President & CEO
Dave joined the Tel Hai team in 2016 as President and Chief Executive Officer. Dave reports to the Board of Directors and is responsible for the operations of all Tel Hai facilities, including hiring or supervising the hiring of all team members within various programs associated with Tel Hai Services, Inc. and its subsidiaries, the admission process to various facilities and strategic planning efforts. Dave was previously the Executive Director of Souderton Mennonite Homes & Dock Meadows. He also previously served in executive leadership positions at Mennonite Home Communities and Landis Homes Retirement Community. Dave earned his bachelor’s degree in sociology from Eastern Mennonite University and a master’s degree in public administration from Pennsylvania State University.
Sue Verdegem, NHA | Sr Exec VP, Finance & Administration
Sue joined the Tel Hai team in 1975, growing in responsibility from apartment manager to Nursing Home Administrator and Senior Executive Vice President of Finance & Administration. Always one to enjoy a variety of challenges, she assumed her present role in 2003. Sue is responsible for the development, execution and control of the facility’s overall financial administration, general accounting policies and procedures, resident/patient business services, and financial and statistical reporting, including budget preparation. A licensed Nursing Home Administrator, she earned her bachelor’s degree in business administration and accounting from Franklin & Marshall College. Sue is a Board Member of CARE, a retirement community insurance captive, and a financial surveyor for CARF, a national accreditation organization.
Bruce Hartshorne, CASP | Exec VP, Operations
Bruce joined the Tel Hai team in 2006 and is responsible for prioritizing, goal setting, problem solving, and monitoring day-to-day operations. He provides direct supervision and coordination of department directors to assure quality and timely completion of tasks and delivery of services for the Facilities Services, Culinary Services, and Information Technology Departments. Bruce earned his bachelor’s degree in business management at West Chester University and a Certified Aging Services Professional (CASP) designation from AAHSA, a national nonprofit education and advocacy organization for retirement communities. Bruce is an international surveyor for CARF, a national accreditation organization.
Karen Horning, BSW, MPC | Exec VP, Resident Services
Karen joined the Tel Hai team in 2017 and is responsible for the successful operation of the health care center, personal care, adult day services, and residential living facilities and for ensuring high-quality resident care in accordance with our mission. Karen also oversees the marketing & communication department. Karen began her career in long-term care at Tel Hai in the early 1980s, served 22 years at Garden Spot Village during their development and growth, and then returned to the Tel Hai family. She is passionate about serving elders with excellence. Karen earned her bachelor’s degree in social work from Millersville University and a master’s degree in professional counseling from Liberty University.
The Leadership Team is composed of the Executive Team and the following committed team members:
Tim Herr | VP, Pastoral Care & Corporate Compliance Officer
Tim joined the Tel Hai team in 1998 after serving as a pastor for two local congregations. Tim is responsible for implementing the effective operations of the corporate compliance program, planning programs for formal and informal religious/spiritual services for residents, and attending to families and team members by providing religious and/or spiritual counseling and guidance. Tim earned his master’s degree in divinity from Grace Theological Seminary, and completed a two-year Clinical Pastoral Education residency at the University of Virginia Health Sciences Center.
Keeli Looper | VP, Human Resources
Keeli joined the Tel Hai team in 2011 as Director of Volunteer Services. She was promoted to Vice President in 2015 and oversees the Human Resources department, benefits, employee engagement efforts, and ensures compliance with all employment law, governmental and legal requirements. Keeli received her bachelor’s degree in business management from Northeastern State University.
Michele Dombach | VP, Development
Michele joined the Tel Hai team in 2015 with more than 20 years of fundraising and development experience. She directs all fundraising and financial counseling functions for the community, leads the Community Engagement Committee for community outreach efforts, and oversees the Resale Shop and volunteer services department. Michele earned her master’s degree in business administration from Azusa Pacific University.
The Management Team is composed of the Executive Team, Leadership Team and the following committed team members:
Toni Balla
Director of Purchasing
Katie Buck
Administrator, Residential Living
Sharon Canull
Director of Finance
Rachel Cessna
Program Administrator of Child Day Care
Cynthia Dallara
Administrator, Lakeview Personal Care
Holly Groff
Director of Benefits
Kristin Hoffman
Director of Therapy Services
Tamara D. Jacobs
Director of Adult Day Services
Pauline Keetley
General Manager, Culinary Services
Scott Miller
Director of Facilities Management
Calvin Roggie
Director of Information Technology
Courtney Schwartz
Director of Nursing
Jolene Weaver
Director of Communications
Allyson Welsh
Director of Resident Services & Wellness
Amy Whary
Director of Volunteer Services
Janice Williams
Administrator, Meadows Health Care Center
