Doing the right thing… always.

Tel Hai Retirement Community demonstrates integrity, professionalism, mutual respect, and a commitment to ethically adhere to the laws and regulations that govern our industry.

The following compliance codes, policies and statements guide the corporate responsibility of those conducting business with Tel Hai Retirement Community or acting on behalf of Tel Hai Retirement Community.

Code of Conduct

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The Tel Hai Retirement Community Code of Conduct is to protect and promote integrity as it guides daily activities within appropriate ethical and legal standards. The obligations outlined in the Code apply to our relationships with residents, physicians, third-party payers, subcontractors, independent contractors, vendors, consultants, and staff.

While the Code of Conduct was developed to ensure that we meet our ethical standards and comply with applicable laws and regulations, the Code of Conduct is neither exclusive nor complete. All individuals are required to comply with all applicable laws, whether or not specifically addressed in the Code of Conduct or the Community’s policies.

Questions regarding the existence of, interpretation or application of any law should be directed to the Corporate Compliance Official or a member of the Corporate Compliance Committee. Reports of violation of the Code of Conduct or any law shall be reported to the Corporate Compliance Office or anonymously to the Corporate Compliance hotline.

If you believe that Tel Hai Retirement Community has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Tim Herr, Corporate Compliance Official and Civil Rights Coordinator, is available to help you.

Tel Hai Retirement Community
PO Box 190, Honey Brook, PA 19344
Telephone Number: 610-273-9333 ext. 2009
Fax Number: 610-273-4141

Notice of Privacy Practices

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Tel Hai Retirement Community is committed to safeguarding your privacy and maintaining strict confidentiality of your health information. Tel Hai Retirement Community is also required by law to protect your privacy, and we encourage you to review the Notice of Privacy Practices.

Nondiscrimination Statement

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Tel Hai Retirement Community complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Tel Hai Retirement Community does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex in certain health programs or activities.

Civil Rights Statement

Tel Haven Apartments is federally subsidized by the United States Department of Agriculture/Rural Development Services.

In accordance with Federal Law and USDA Policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability (not all prohibited bases apply to all programs). To file a complaint of discrimination, write to: USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, D.C., 20250-9410, or call 1-800-795-3272 (voice) or 202-720-6382 (TDD).  USDA is an equal opportunity provider and employer.

Social Media Policy

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Tel Hai Retirement Community actively participates in online forums where discussions serve to educate and connect those who share a common goal of strengthening the aging services community. On the pages where Tel Hai Retirement Community has administrative control of the conversation, the organization accepts the responsibility to monitor postings and maintain a healthy atmosphere for discussion.

Team Members-Transparency in Coverage – Machine Readable File

Download Transparency in Coverage – Machine Readable File

In accordance with the Federal Transparency in Coverage Final Rule Tel Hai’s Machine-Readable file for our Group Health Plan can be accessed at the link noted by CLICKING HERE. This information will be updated on the first of each month.

Drinking Water Quality Report

Download Annual Drinking Water Quality Report 2021- Updated June 6, 2022

Tel Hai Retirement Community complies with all drinking water regulations through the Pennsylvania Department of Environmental Protection, Bureau of Safe Drinking Water, through an annual Source Water Assessment. The annual drinking water quality report shows the results of our latest completed monitoring period.

For specific reporting or compliance questions, please contact Tim Herr, Corporate Compliance Official and Civil Rights Coordinator, directly at 610-273-9333 ext. 2009 or email