Need to Know/FAQ’s


PRIOR TO ADMISSIONS:

What is a short term Inpatient stay?

After a hospitalization or surgical procedure, you may require intensive therapy or skilled nursing services, like wound care or IV therapy, before you are ready to go back home. Often your insurance will cover the cost of a short term inpatient stay in a Healthcare Center. We encourage everyone to call their insurance provider (phone number is on the back of your insurance card).  Ask the provider if you have coverage for Skilled Nursing Care.  Ask if you are responsible for a deductible or co-pay.  Make sure you understand your insurance.   Tel Hai contracts with Medicare, Medicare Supplemental and many Medicare Advantage plans.

How do I make arrangements for a short term inpatient stay?

If the hospital recommends a short term stay in a Healthcare Center, your hospital social worker will work with you finding the right facility for you. If you have a preference about what Healthcare Center you will be discharged to – make sure you discuss this with your hospital social worker or case manager. They will contact the facility of your choice to review availability, verify insurance coverage and set up arrangements for your transition to the facility.

What does long term nursing care mean?

Long term nursing care is for someone who needs 24 hour care for safety, personal hygiene, and medical needs due to cognitive impairment or a progression of a chronic illness. Long term care residents would receive daily assistance with medication management, bathing, dressing, toileting/incontinence needs, and eating as needed. Major Medical insurance does not cover the cost of long term nursing care. Tel Hai’s Meadows Healthcare Center does offer long term nursing care based upon availability, and financial and medical approval. Please call the Admissions Coordinator at 610-273-9333 x2102 for application details.

Do you need medical information prior to admission?

It is helpful to have your current physician fax one (1) years work of medical information to us.  This information should include:  Doctor Progress Notes, Medication, Laboratory Results, X-Rays, Nursing Notes (if coming from another facility), Immunizations and MA-51 (if applicable).  All information can be faxed to a confidential fax line at 610-273-4041, Attention Admissions.

What other information will I be asked for upon admission?

Please have a copy Power of Attorney, Advanced Directives (Living Will) and Insurance Cards (front and back) available. For Short Term Inpatient residents, we do request credit card information.


AFTER ADMISSIONS:

What are visitation times?

Visitors are welcomed at any time; we request that you respect the privacy of the roommate and other residents.  All visitors are required to sign in at the front desk and wear a visitor’s badge each time they visit.  Please feel free to visit in one of our outside gardens. 

What type of clothing do I bring and how much?

Bring comfortable clothing.  If you are here for therapy services, you will be in the gym for your therapy.  Please bring a 7-10 day supply of clothes.  Rubber sole shoes are best.  

Who does my laundry?

Laundry service is available for your use at an additional cost.  When using our laundry service, clothing is collected throughout the day and returned the next day.  All personal laundry items must be marked with the resident’s name before placing them in the closet/dresser.  The nursing staff will assist with the labeling of your items.

Do I bring my own personal hygiene items?

We will provide basic personal hygiene and incontinent products.  You may bring your own tooth brush, hair brush, razor (electric only), tooth paste.  Due to State Regulations, please do not bring powder or bar soap.

Can I bring in personal possessions (i.e., TV, Radio, Books, Purse, Wallet)?

Residents are permitted to retain and use personal possessions.  All personal possessions must be labeled.  The facility is not responsible for lost or damaged resident items.  A key to lock your dresser drawer will be provided upon request.

What happens if my personal possessions are misplaced?

Items can be misplaced in this setting.  Every effort will be made to search for any reported lost item and return it to its owner in a timely manner.  Please report missing items to a member of the nursing staff.

Will I have a phone in my room or can I use my cell phone?

You may use your cell phone.  It is your responsibility to keep track of your phone.  If you would like to have a land-line phone, one can be provided to you for an additional cost.   

Where do I eat?

We encourage everyone to go to the Dining Room.  Assistance will be provided for those in need.

Order off the menu; Guests may join the resident for an additional cost (ala carte)

What are the meal times?

  • 7:15 AM to 8:00 AM- Continental Breakfast
  • 8:00 AM- 2:00 PM Breakfast Menu Available
  • 12:00 PM- Lunch Menu Available
  • 6:00 PM to 7:30 PM- Dinner Menu Availble
  • All Day- Tasty Treats, Snacks and Hydration
  • Room Service- Available Upon Request

What happens if I have a follow-up appointment with my surgeon?

We will assist in making the appointment.  The Unit Coordinator will set the appointment up and communicate that with the POA.  If the POA wishes to make the appointment they must notify the Unit Coordinator of the date and time.  The Unit Coordinator will make sure all the documentation is complete for the appointment.

How do I get to my follow-up appointment?

The Unit Coordinator will assist with your transportation needs.  You are welcome to have a family member take you to the appointment if it is safe to do so.  If you need to be transported by other means, there will be an additional cost billed separately.  The resident assumes full financial responsibility for the cost of the transportation.

Will my insurance cover my stay?

We encourage everyone to call their insurance provider (phone number is on the back of your insurance card).  Ask the provider if you have coverage for Skilled Nursing Care.  Ask if you are responsible for a deductible or co-pay.  Make sure you understand your insurance.    If you have questions, ask your Social Service representative.

When do I receive therapy?

New residents will receive an assessment by Therapy Services after admission to determine their individual needs and schedule.  Tel Hai has licensed therapists and assistants available to provide necessary services.

Are there activities I can attend?

Yes.  A variety of scheduled and resident generated activities are available during the day and evening, 7 days a week.   

Do you have worship services?

Yes.  You are welcome to join everyone in the Chapel on Wednesday and/or Sunday for services.  If you need assistance to the Chapel, someone from the staff will be happy to help. 

What is the billing process and if I have questions, who do I contact?

Residents are billed on a monthly basis.  The billing statement includes an itemized listing of services and charges.  The Business Office is open for appointments with our staff members Monday-Friday from 7:30 AM to 5:00 PM to answer any questions you may have.

If I have a co-pay with my insurance, how is that handled?

You need to provide a credit card upon admission.  You can also have a direct debit from your checking account.  The co-pay will be billed to you following billing to your insurance company. This could take some time, so always review any billing statements you receive and call with questions.

Is there a meeting where everyone gets together to discuss my care?

The interdisciplinary team responsible for your care will meet.  You and your responsible party will periodically be invited to attend these meetings when your care is being reviewed.  Please do not feel that you have to wait for this meeting to have your questions answered or concerns addressed.  Our staff is always available to address your questions.