CORONAVIRUS (COVID 19) PREVENTION INFORMATION UPDATE

This message was last updated Thursday, April 2 at 10:00 AM For additional information,
you can always call our COVID-19 Information hotline at (484) 796-4862.

We wanted to provide you an update related to recent developments pertaining to COVID-19 and Tel Hai Retirement Community’s infection prevention methods. The Disaster Awareness Team (DAT) is initiating additional preventative measures to reduce the risk for the spread of illness. We follow protocols as provided by our Medical Director, Dr. Thomas Lawrence, the Department of Health and Centers for Medicare/Medicaid Services (CMS).

Please be assured that we DO NOT have a confirmed case of COVID-19 on our campus.  NEW restrictions are now in place since the previous update, so read carefully. Effective immediately:

For Families, Vendors & Visitors

***NEW*** FABRIC MASKS, MEDICAL MASKS & N95 MASK DONATIONS:

CLICK HERE TO LEARN MORE!

NEW: Tel Hai is receiving donations of ear-loop, handmade fabric masks in addition to medical-grade masks, surgical masks and N95’s (particulate respirators). Donations from on-campus residents can be placed in your mail bag. Donations from off-campus community members can be mailed to Tel Hai or delivered to the Infection Prevention Trailer, Attn: Toni Balla, Purchasing. Tel Hai currently has sufficient supplies to meet our current demand, but we are preparing for future needs. Questions? Contact Toni Balla at 610-273-9333 ext. 2132 or tballa@telhai.org

VISITOR SCREENING & CAMPUS ENTRY INSTRUCTIONS:

To further protect our medically compromised residents, we are implementing additional screening protocols 24-hours a day, 7 days a week.

All visitors to campus are now prohibited from entry into the community. The only exception is approved visitors for end of life situations. All approved visitors will be screened for respiratory signs or symptoms and temperature screenings upon entry, and are required to wear a facemask and gloves and should limit their visitation time to one hour with only one resident within their room.

The West Entrance of Tel Hai at Tree Line Drive is closed for entry and exit into the community. All visitors must access the community using the main entrance at Tel Hai Circle.  You will be directed to stop, put your car in park, and remain in your vehicle for screening by Tel Hai team members at the Infection Prevention Trailer. Approved visitors can then proceed Lakeview Personal Care and Meadows Health Care must enter at the Meadows/Administration Main Entrance. Please SLOW DOWN and be aware of new traffic patterns.

RESIDENT ITEM DROP OFF INSTRUCTIONS:

If have personal items that you’d like to drop off for your family member or loved one, we now have designated drop-off times. We will receive items from family members from 10-11 AM, 2-3 PM and 6-7 PM. All items MUST be labeled with the name and address of the resident.

Please enter the community using the main entrance at Tel Hai Circle.You will be directed to stop and remain in your vehicle at the Infection Prevention Trailer.   Please communicate to the Team Member at the trailer who you’d like the item delivered to. YOU CANNOT EXIT THE VEHICLE. Also, you CANNOT meet your loved one in the executive lot to transfer items. We ask that all residents remain in their homes and we will deliver the items your dropping off as soon as possible.

RESIDENT PICKUP/DROP OFF INSTRUCTIONS:

If you are a family member or friend who is providing transportation to a resident, you can do so but will need to be screened at the Infection Prevention Trailer. If you are exiting the vehicle, you will need to wear a facemask and gloves.

RESIDENT PROGRAMMING & DINING CHANGES for Lakeview & Meadows:

All group activities, programming and salon services within Lakeview Personal Care and Meadows Health Care Center are cancelled. Additionally, all communal dining in the resident dining rooms will be moved to personal, in-room tray service. Please be assured that our Wellness and Social Services staff will be providing alternative enrichment activities to keep residents engaged. We are using technology, on-campus closed circuit TV and alternative methods of engagement. We will also be tracking our resident’s temperature daily for any changes or fluctuations. Meadows Health Care Center is currently accepting new admissions from the greater community. Lakeview Personal Care is NOT accepting new admissions from the greater community.

RESIDENT PROGRAMMING & DINING CHANGES for Residential Living:

All group activities, programming, fitness rooms, pools and salons are closed. All resident dining venues including StoneHearth Grille, Garden Café, Daily Brew, and Azalea Square will be delivery-only. There is no in-venue dining, seating, or pick-up available.

VIRTUAL COMMUNICATION:

For virtual communication with your loved one, please contact your dedicated Social Worker to schedule a time to facilitate this communication. We will be utilizing Facetime, Facebook Messenger and Zoom Video Conferences.

Additional updates related to preventative measures will be communicated when needed.

For Residential Living Residents

***UPDATED: COVID-19 VIGILANCE & PREVENTION:

REMINDER: WE DO NOT HAVE A CONFIRMED CASE OF COVID-19 AT TEL HAI. However, we are taking additional precautions to reduce this eminent risk to our community. Please be aware of the following developments and firm advice:

  • Chester County’s “stay-at-home order” from Gov. Tom Wolf was extended through April 30. You are HIGHLY DISCOURAGED from leaving our Tel Hai community. Residents must stay home unless doing so “endangers your life.” STAY HOME. STAY SAFE.
  • As of 4/6, there are 304 cases of confirmed COVID-19 in Chester County. Honey Brook Township has two confirmed cases.  Honey Brook Borough has one confirmed case and one death.
  • As of 4/6, there are SEVERAL Life Plan Communities/Continuing Care Retirement Communities throughout the Delaware Valley that have confirmed cases of COVID-19. Some include independent, residential living residents who are confirmed COVID-19 cases.
  • Wash your hands often with soap and water for at least 20 seconds. Avoid touching your face, eyes and nose. Avoid close contact with anyone with cold or flu-like symptoms. Stay hydrated. Practice social-distancing and remain 6 ft. away from others. Consult a healthcare provider if you experience signs or symptoms of a respiratory infection, such as a fever, cough, shortness of breath and sore throat.

***NEW*** FABRIC MASKS, MEDICAL MASKS & N95 MASK DONATIONS:

CLICK HERE TO LEARN MORE!

Tel Hai is receiving donations of ear-loop, handmade fabric masks in addition to medical-grade masks, surgical masks and N95’s (particulate respirators). Donations from on-campus residents can be placed in your mail bag. Donations from off-campus community members can be mailed to Tel Hai or delivered to the Infection Prevention Trailer, Attn: Toni Balla, Purchasing. Tel Hai currently has sufficient supplies to meet our current demand, but we are preparing for future needs. Please DO NOT leave campus or make a special trip to purchase these items. If you have these in your home already or can make fabric masks, your donations are appreciated. Questions? Contact Toni Balla at 610-273-9333 ext. 2132 or tballa@telhai.org

***NEW*** TEL HAI TV GUIDE:

The Wellness & Social Services teams have developed additional programming that can be viewed on Channel 968. We’re calling this schedule the TEL HAI TV GUIDE! You’ll see familiar faces and programming such as ‘Stretch & Balance,’ Life Enrichment Lectures, Pastoral Musical Guests & Friends, etc. Check Channel 965 for today’s program, your mailbag for upcoming programming schedules or the Resident Campus Portal for an updated schedule.

SUBMIT ONLY CRITICAL WORK ORDERS:

Please submit ONLY critical work orders for the Environmental Services Team. Critical work orders include repairs and issues related to your safety and wellness, or that require immediate attention because of a failure that could cause significant damage to the building, building systems, and equipment. Examples include heating/cooling issues, water leaks, refrigeration failure, loss of power, loss of water, etc.

MAIL, NEWSPAPER & PACKAGE DELIVERY CHANGES:

You are not permitted to come to your mailbox to pick up your mail, newspapers or packages. We need to ask for your patience regarding this new process regarding the timing of your mail, newspapers and packages. You are encouraged to wash your hands after handling mail or bags from grocery delivery. Exercise good hand hygiene by washing your hands often with soap and water for at least 20 seconds. Avoid touching your face, eyes and nose. 

  • Incoming Mail: Mail will be delivered daily to the resident door handle for all accommodations, in the plastic bag you have been issued.
  • On-Campus Community & Outgoing Mail: Please place any on-campus mail or outgoing mail/packages in the plastic bag and place this bag back onto your door handle. When the next day’s mail is delivered, we will pickup your outgoing mail as we deliver new incoming mail.  If you have a screen door, you can place your bag in between your screen door and front door.
  • No Outgoing Mail: If you have no outgoing mail, please return the empty plastic bag to your door handle. If you do not place the empty bag on your door handle, you will not receive your mail until the bag is placed on the handle.
  • Newspaper Delivery: ALL newspaper deliveries will be delivered to your home with your daily mail. For Sunday newspapers, they will be delivered as staff time allows on Sunday. You are encouraged to not leave campus to purchase a newspaper. Consider starting a subscription.  Please do not come to the Infection Prevention Trailer to get your newspaper.
  • Packages/Prescriptions: All packages will be delivered with your mail. If your package is a perishable item, we will attempt to contact you by ringing your doorbell or knocking on your door to notify you of your delivery.

CULINARY SERVICES- LUNCH & DINNER:

Please visit the Culinary Services page on our website for information related to recent changes and available menu’s for Residential Living residents.

SUPPLY & GROCERY DELIVERY:

SEPTEMBER FARM CHEESE & COUNTRY MARKET: September Farm Cheese & Country Market is now also offering grocery delivery service. They deliver weekly on Tuesday. To place your order, email info@septemberfarmcheese.com or call 610-273-3552 ext. 2 on Monday between 7 AM to 9 AM or Tuesday-Friday between 9 AM to 2 PM.

EBY’S GENERAL STORE DELIVERY: Eby’s General Store offers grocery and supply delivery service. They deliver weekly on Tuesdays, Wednesdays and Thursdays. Please contact Eby’s directly to place your order by calling 610-273-3113 or email Ebysstore.2@gmail.com

Download Eby’s Shopping Instructions

TEL HAI GROCERY DELIVERY SERVICE: Please visit the Culinary Services page on our website for information related to recent changes, the order form and grocery list for Tel Hai Grocery Delivery Service.

RESIDENT SCREENING & CAMPUS ENTRY INSTRUCTIONS:

We are screening everyone, including residential living residents, 24-hours a day, 7 days a week. Every individual entering our community will be screened for respiratory signs or symptoms and a temperature reading.

The West Entrance of Tel Hai at Tree Line Drive is closed for entry and exit into the community. All residents must access the community using the main entrance at Tel Hai Circle. You will then be directed to stop, put your car in park, and remain in your vehicle for screening by Tel Hai team members at the Infection Prevention Trailer. This will help us identify who is coming on/off campus during peak & non-peak hours. Please have your resident badge out and ready for review. Please SLOW DOWN and be aware of new traffic patterns.

VISITOR INSTRUCTIONS:

To further protect our medically compromised residents, we are implementing additional screening protocols 24-hours a day, 7 days a week.

All visitors to campus are now prohibited from entry into the community. The only exception is approved visitors for end of life situations. All approved visitors will be screened for respiratory signs or symptoms and temperature screenings upon entry, and are required to wear a facemask and gloves and should limit their visitation time to one hour with only one resident within their room.

*** UPDATED*** RESIDENT ITEM DROP OFF INSTRUCTIONS:

If you have personal items that you need to receive from family/friends from off campus, we now have designated drop-off times. We will receive items from family members from 10-11 AM, 2-3 PM and 6-7 PM. All items MUST be labeled with your name and address. Instruct them to enter the community using the main entrance at Tel Hai Circle. They will be directed to stop and remain in their vehicle at the Infection Prevention Trailer. YOUR FAMILY/FRIENDS CANNOT EXIT THE VEHICLE.  A Team Member will gather the items for delivery to your home as soon as possible.

RESIDENT PICKUP/DROP OFF INSTRUCTIONS:

If you have a family member or friend who is providing you transportation, they can do so but will need to be screened at the Infection Prevention Trailer. If they are exiting the vehicle, they will need to wear a facemask and gloves.

RESIDENT VOLUNTEERING, PROGRAMMING & DINING CHANGES:

All in-person volunteer activities are now suspended. This includes Mail Room Volunteers, Front Desk Volunteers and Shuttle Volunteers.As a reminder, all group activities, programming, fitness rooms, pools and salons are closed. All resident dining venues including StoneHearth Grille, Garden Café, Daily Brew, and Azalea Square will be call-in only.  There will be no in-venue dining, take-out service or seating available. Chapel services will be broadcast on Channel 968. All volunteer activities have been suspended.

RESIDENT BADGE & DOOR ACCESS:

Residential Living resident badges will no longer open the doors to Lakeview Personal Care, Meadows Health Care Center, fitness rooms or pool doors.  The Garrett Community Center and StoneCroft Commons are locked but residents will be able to enter these spaces using their badge for emergency access only.  Residents will be able to access the StoneCroft Health Suite and Garrett Community Center for appointments related to Therapy Services, lab/blood work, health related check-ups/services, etc.

ALL COMMONS SPACES CLOSED:

In addition to The Garrett Community Center and StoneCroft Commons areas, ALL COMMON SPACES ARE CLOSED. This includes but is not limited to the Wood Shop, Textile Arts Room, Theatre, Conservatory, Train Room, Libraries, On Cue Billiards, etc. The Tennis Court, even though outside, is also closed for play. We implore you stay in your home and refrain from congregating in stairwells, elevators, and groups. Practice social distancing and walk outside if you need exercise or to get fresh air.

NO PEDESTRIAN TRAFFIC AT INFECTION PREVENTION TRAILER:

Please refrain from visiting the team members working at the Infection Prevention Trailer. This area is busy with incoming and outgoing traffic. We do not have sidewalks in this area and for your personal safety, do not walk in or around this area.

TEAM MEMBER, VISITOR & VENDOR SCREENINGS:

We also implemented additional screening protocols for all team members, vendors and agency staff such as visiting nurses. All vendors and agency staff are required to wear a facemask and gloves while on campus.

RESIDENTIAL LIVING TRAVEL DISCLOSURE & QUARANTINE:

Every Residential Living resident should complete and return a Travel Disclosure Statement related to recent and upcoming travel. It is critical that all residents complete and return this disclosure to Residential Living as soon as possible. Residential living residents will have to self-quarantine (stay at home) if any of the following scenarios apply. Please contact your Residential Living Administrator if you must self-quarantine:
• If you have traveled on an international flight or on a cruise ship within the last 14 days, you must self-quarantine for 14 days upon your return.
• If you traveled within the United States on public transportation more than 2 hours in length, you must self-quarantine for 48 hours upon your return.
Download Resident Self Quarantine Guidelines

RESIDENTS RETURNING FROM OVERNIGHT/VACATION STAYS:

Any resident who is returning from an overnight stay for any period of time, must self-quarantine for 14-days upon their return to Tel Hai. This includes “snowbirds” returning from Florida/other states, residents who visit a mountain or beach home, or residents who have an overnight stay at a family/friends house.
Download Resident Self Quarantine Guidelines

BEWARE OF COVID-19 SCAMS:

Please be aware that the US Department of Justice has received reports of new COVID-19 scams via phone, mail and online including robocalls about selling respirators; fake COVID-19 related websites that install malware or ransomware; phishing emails asking for money; fraudulent social media scams seeking donations asking for bank account numbers; sale of fake test kids and protective equipment; and fraudulent offers for free COVID-19 testing in order to obtain Medicare beneficiary information.

PERSONAL RECOMMENDATIONS:

  • MOST IMPORTANTLY: Consult a healthcare provider if you experience signs or symptoms of a respiratory infection, such as a fever, cough, shortness of breath, sore throat or worsening symptoms.
  • It is recommended you “stay at home” per Governor Wolf’s order.   Dine in your own home.
  • Exercise social distancing, which is socially spacing yourself away from others by at least six feet.
  • Wash your hands often with soap and water for at least 20 seconds. Avoid touching your face, eyes and nose. Avoid close contact with anyone with cold or flu-like symptoms.

Additional updates related to preventative measures will be communicated when needed. For up to date information, call our COVID-19 Information Hotline at (484) 796-4862 or visit this webpage.

COVID-19 Community Video Address Archive

Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk and
Residential Living Administrator, Katie Buck from April 3, 2020:

Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk, from March 20, 2020:

For more information:

  • If you have questions related to COVID-19 preparations within the Tel Hai community and Residential Living, please contact Katie Buck, Residential Living Administrator, at 610-273-9333 ext. 2012.
  • If you have questions related to COVID-19 preparations within Lakeview Personal Care, please contact Cynthia Dallara, Lakeview Personal Care Administrator, at 610-273-9333 ext. 2101.
  • If you have questions related to COVID-19 preparations within Meadows Health Care, please contact Janice Williams, Meadows Health Care Center Administrator, at 610-273-9333 ext. 2011.

CORONAVIRUS (COVID 19) PREVENTION INFORMATION UPDATE

This message was last updated Thursday, April 2 at 10:00 AM For additional information, you can always call our COVID-19 Information hotline at (484) 796-4862. We wanted to provide you an update related to recent developments pertaining to COVID-19 and Tel Hai Retirement Community’s infection prevention methods. The Disaster Awareness Team (DAT) is initiating additional…

Read More

CORONAVIRUS (COVID 19) TEAM MEMBER ATTESTATION

We wanted to provide Team Members an update related to recent developments pertaining to COVID-19 (Coronavirus) and Tel Hai Retirement Community’s infection prevention methods. The Disaster Awareness Team (DAT) are initiating additional preventative measures to reduce the risk for the spread of illness.  We need each Team Member to complete the following attestation regarding COVID-19….

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CORONOVIRUS (COVID-19) MASK & GOWN DONATIONS NOW ACCEPTED

Tel Hai Retirement Community is now receiving donations of ear-loop handmade fabric masks, medical-grade masks, surgical masks, N95’s (particulate respirators) and isolation gowns. At a time when medical supplies are running low nationwide, we appreciate your contributions. Currently, Tel Hai has sufficient supplies to meet our current demand, but we are preparing for future needs….

Read More