CORONAVIRUS (COVID 19) INFORMATION UPDATE

Last Updated Friday, July 3, 8:00 AM

As of today, NO additional residents and NO additional team members have tested positive for COVID-19.

PREVIOUSLY ANNOUNCED:

  • Resident COVID-19 Positive Test-
    • 1 Lakeview Personal Care resident, announced on June 14
    • 1 residential living cottage resident, announced on June 10
  • Team Member COVID-19 Positive Test-
    • 2 Meadows Health Care Center non-direct care team members, announced on June 19
    • 1 Lakeview Personal Care direct care team member, announced on June 10
    • 1 Meadows Health Care Center non-direct care team member, announced on May 29
    • 1 Lakeview Personal Care direct care team member, announced on May 8
  • Resident Deaths Due to COVID-19- 0 residents

We are currently following the “Criteria for Return to Work for Health Care Personnel with Confirmed or Suspected COVID-19” guidance issued by the Centers for Disease Control and Prevention (CDC) for team members who have tested positive for COVID-19.

As we previously shared, we instituted a ‘Universal Testing Strategy’ in both Meadows Health Care Center and Lakeview Personal Care, as mandated on June 8 by the Pennsylvania Department of Health (DOH).  All residents within Meadows Health Care Center and Lakeview Personal Care have been tested, and all other test results received have been COVID-19 negative.

Any subsequent cases will be part of our ongoing communication effort. Please check back to this webpage often for additional information and updates.

VISITORS TO LAKEVIEW PERSONAL CARE & MEADOWS HEALTH CARE CENTER: All visitors to Lakeview Personal Care and Meadows Health Care Center are still prohibited, as required per regulations by the PA Department of Health and the Centers for Medicare/Medicaid Services. Even though we are in the ‘Green Phase,’ visitors are still restricted to Lakeview Personal Care and Meadows Health Care Center. The only exception is approved visitors for end of life situations.  

VISITORS TO RESIDENTIAL LIVING ACCOMMODATIONS:  Visitors to Residential Living are discouraged but not restricted. To limit the potential for a community-spread outbreak, all visitors must remain in the home/porch of the resident they are visiting or open outdoor amenity spaces only. Visitors are still not permitted to enter indoor common areas or indoor amenity spaces. Visitors must wear and provide their own mask.

Coronavirus Information Update: Positive Cases Statement- June 19, 2020

Coronavirus Information Update: Positive Case Statement- June 14, 2020

Coronavirus Information Update: Positive Cases Statement- June 10, 2020

Coronavirus Information Update: Positive Case Followup & FAQ- May 12, 2020

Coronavirus Information Update: Positive Case Statement- May 8, 2020

For additional updates related to recent developments pertaining to COVID-19 and Tel Hai Retirement Community’s infection prevention methods, please read the information listed below. The Disaster Awareness Team (DAT) is initiating additional preventative measures to reduce the risk for the spread of illness. We follow protocols as provided by our Medical Director, Dr. Thomas Lawrence, the Department of Health and Centers for Medicare/Medicaid Services (CMS).


For Families & Visitors

THIS SECTION: Last Updated Friday, July 3, 8:00 AM

COMMUNICATION OF COVID-19:

As of today, NO additional residents and NO additional team members have tested positive for COVID-19.

PREVIOUSLY ANNOUNCED:

  • Resident COVID-19 Positive Test-
    • 1 Lakeview Personal Care resident, announced on June 14
    • 1 residential living cottage resident, announced on June 10
  • Team Member COVID-19 Positive Test-
    • 2 Meadows Health Care Center non-direct care team members, announced on June 19
    • 1 Lakeview Personal Care direct care team member, announced on June 10
    • 1 Meadows Health Care Center non-direct care team member, announced on May 29
    • 1 Lakeview Personal Care direct care team member, announced on May 8
  • Resident Deaths Due to COVID-19- 0 residents

We are currently following the “Criteria for Return to Work for Health Care Personnel with Confirmed or Suspected COVID-19” guidance issued by the Centers for Disease Control and Prevention (CDC) for team members who have tested positive for COVID-19.

As we previously shared, we instituted a ‘Universal Testing Strategy’ in both Meadows Health Care Center and Lakeview Personal Care, as mandated on June 8 by the Pennsylvania Department of Health (DOH).  All residents within Meadows Health Care Center and Lakeview Personal Care have been tested, and all other test results received have been COVID-19 negative.

Any subsequent cases will be part of our ongoing communication effort. Please check back to this webpage often for additional information and updates.

VISITOR SCREENING & CAMPUS ENTRY INSTRUCTIONS:

  • VISITORS TO LAKEVIEW PERSONAL CARE & MEADOWS HEALTH CARE CENTER: All visitors to Lakeview Personal Care and Meadows Health Care Center are still prohibited, as required per regulations by the PA Department of Health and the Centers for Medicare/Medicaid Services. Even though we are in the ‘Green Phase,’ visitors are still restricted to Lakeview Personal Care and Meadows Health Care Center. The only exception is approved visitors for end of life situations.  
  • APPROVED VISITORS & SCREENING INFORMATION: All approved visitors are screened for respiratory signs or symptoms and temperature screenings upon entry.  Screening will occur at the Meadows Health Care Center main entrance.  Follow signage when on campus to this entrance and screening area. Approved visitors are required to wear a facemask.
  • CAMPUS ENTRANCES/EXITS: The Tree Line Drive West Entrance to campus is reopened for access in & out of our community.  All traffic patterns have returned to ‘normal’. 

WINDOW VISITS & VIRTUAL COMMUNICATION:

For information on window visits for both Meadows Health Care Center and Lakeview Personal Care, please refer to the letter you have/will receive(d) from the Administrator of the building. 

For virtual communication with your loved one, please contact your dedicated Social Worker to schedule a time to facilitate this communication. We will be utilizing Facetime, Facebook Messenger and Zoom Video Conferences.

MEADOWS ADMISSIONS PROTOCOL:

In Meadows Health Care, when a new admission arrives or a current resident returns from the hospital, they are being admitted to one certain wing of Meadows or remain in their home  for 14 days.  This is so we can carefully watch for any symptoms of COVID-19. All protective equipment is used by team members during this time as per Centers for Medicare & Medicaid Services and Department of Health requirements.

LAKEVIEW ADMISSIONS PROTOCOL:

In Lakeview Personal Care, when a resident is admitted or readmitted, the resident is required to remain isolated in their room for 14 days.  This is so we can carefully watch for any symptoms of COVID-19. All protective equipment is used by team members during this time as per Centers for Medicare & Medicaid Services and Department of Human Services requirements.

RESIDENT ITEM DROP OFF INSTRUCTIONS:

If have personal items that you’d like to drop off for your family member or loved one who resides in Meadows or Lakeview, we have a designated drop-off area.  Follow signage and proceed to the Meadows Health Care Center main entrance.  Place items on the table within the main entrance vestibule, as indicated with signage.  All items MUST be labeled with the name and address of the resident.

RESIDENT PROGRAMMING & DINING CHANGES for Lakeview & Meadows:

All group activities within Lakeview Personal Care and Meadows Health Care Center are cancelled. Additionally, all communal dining in the resident dining rooms was moved to personal, in-room tray service. Please be assured that our Wellness and Social Services staff are providing alternative enrichment activities to keep residents engaged. We are using technology, on-campus closed circuit TV and alternative methods of engagement. We are tracking our resident’s temperature daily for any changes or fluctuations.

Additional updates related to preventative measures will be communicated when needed. For up to date information, call our COVID-19 Information Hotline at (484) 796-4862 or visit this webpage.

For Residential Living Residents

THIS SECTION: Last Updated Friday, July 3, 8:00 AM

COVID-19 VIGILANCE & PREVENTION:

As of today, NO additional residents and NO additional team members have tested positive for COVID-19.

As a Residential Living resident, if you choose to get tested for COVID-19 outside of a hospital stay, we ask that you please communicate this to a member of the Residential Living team as soon as possible, even if your test results are pending. 

PREVIOUSLY ANNOUNCED:

  • Resident COVID-19 Positive Test-
    • 1 Lakeview Personal Care resident, announced on June 14
    • 1 residential living cottage resident, announced on June 10
  • Team Member COVID-19 Positive Test-
    • 2 Meadows Health Care Center non-direct care team members, announced on June 19
    • 1 Lakeview Personal Care direct care team member, announced on June 10
    • 1 Meadows Health Care Center non-direct care team member, announced on May 29
    • 1 Lakeview Personal Care direct care team member, announced on May 8
  • Resident Deaths Due to COVID-19- 0 residents

We are currently following the “Criteria for Return to Work for Health Care Personnel with Confirmed or Suspected COVID-19” guidance issued by the Centers for Disease Control and Prevention (CDC) for team members who have tested positive for COVID-19.

As we previously shared, we instituted a ‘Universal Testing Strategy’ in both Meadows Health Care Center and Lakeview Personal Care, as mandated on June 8 by the Pennsylvania Department of Health (DOH).  All residents within Meadows Health Care Center and Lakeview Personal Care have been tested, and all other test results received have been COVID-19 negative.

Any subsequent cases will be part of our ongoing communication effort. We will continue to provide periodic updates on our efforts to combat COVID-19. Communication methods include written notices in mailboxes, email, Channel 968/965, on our website at www.telhai.org/Covid19 and on our 24-hour Tel Hai COVID-19 hotline at 484-796-4862.  Additional questions can be directed to the appropriate Administrator.  To view current Chester County (PA) COVID-19 cases, please CLICK HERE.

“GREEN PHASE” REOPENING PLAN:

We have entered the “Green Phase” of Gov. Wolf’s reopening plan. It is still too early for us to ‘normalize’ the reopening of all campus operations, but here’s what YOU need to know as a Resident:

  • SCREENING CHANGES: We are no longer screening all individuals who enter the community. All Team Members who work in Meadows Health Care Center, Lakeview Personal Care, Home Care and the Residential Living Wellness Nurse will still be screened (before and after their shift) at a designated employee screening area.
  • CAMPUS ENTRANCES/EXITS: The Tree Line Drive West Entrance to campus has reopened for access in & out of our community.  All traffic patterns have returned to ‘normal’. 
  • PROGRAMMING & RESIDENT ACTIVITY GUIDANCE: During this transition, we will be utilizing Channel 968 programming and in-person programming as lead by the Wellness Team, Pastoral Care Team and Life Enrichment Committee.  No greater community guests permitted for Resident Club participation. The 10:30 AM Sunday Chapel service will continue to be broadcast over Channel 968 until further notice.  We are utilizing the Outdoor Amphitheatre (weather permitting) for 9 AM Sunday Worship services.  Fitness Centers and Pools are open by reservation only to residents.

COMMON AREAS, ROOMS & SPACES REOPENED JUNE 26:

The following spaces reopened Friday, June 26.  Remember to bring your badge for access. Residents are required to self-monitor as indicated on the signs posted at each room regarding capacity/occupancy guidelines based on usable space (not square footage); sanitation procedures; and mask-wearing/social distancing:

    • All Salons (* watch your mailbox for additional communication about reopening plans)
    • StoneCroft Center for Worship & Performing Arts
    • Hertzler- Resale Shop (* by appointment only, call Alicia in Development at ext. 2036)
    • Hillside Amenities- Outdoor Amphitheatre
    • StoneCroft Locker Rooms

SERVICES, COMMON AREAS, ROOMS & SPACES STILL CLOSED:

The following spaces/services have NOT reopened June 26. We are currently working on the reopening plan of these spaces/services and are hopeful to open as soon as recommended by CDC guidelines for use.  Some spaces are in-use for other COVID-19 related activities/meetings.

    • Shuttle Services
    • Auditorium/Chapel
    • Garrett Community Center Locker Rooms
    • Garrett Community Center- Gathering Room
    • Hillside Amenities- Grandview Commons (*being used for summer school program)
    • StoneCroft (Brownstone)- Theatre

VOLUNTEER ACTIVITY GUIDANCE:

Amy Whary, Volunteer Coordinator, is working with Volunteers on an as-allowed basis to reintroduce volunteer activities throughout Residential Living.  If you have questions related to your volunteer activity, please contact Amy directly at 610-273-9333 ext. 2010 or email her at awhary@telhai.org

CULINARY SERVICES MEAL ORDERING:

Please visit the Culinary Services page on our website for information related to recent changes and available menu’s for Residential Living residents.  You should have received additional information related to the reopening of Culinary Services venues during the “Green Phase.” Please read this communication and follow the procedures as outlined for reservations.

PERMITTED VISITORS & SCREENING:

ANYONE entering our community must be wearing a mask upon entry.  This includes visitors, family members, vendors, etc.  Individuals must keep their mask on during their entire visit.

    • Visitors to Residential Living are discouraged but not restricted. To limit the potential for a community-spread outbreak, all visitors must remain in the home/porch of the resident they are visiting or open outdoor amenity spaces only. Visitors are still not permitted to enter indoor common areas or indoor amenity spaces. Visitors must wear and provide their own mask. 
    • Visitors to Meadows Health Care Center and Lakeview Personal Care are still prohibited, as required per regulations by the PA Department of Health and the Centers for Medicare/Medicaid Services. Even though we are in the ‘Green Phase,’ visitors are still restricted to Lakeview Personal Care and Meadows Health Care Center. The only exception is approved visitors for end of life situations.  

COVID-19 SOCIAL ETIQUETTE & PERSONAL RECOMMENDATIONS:

We appreciate your support in the adherence to the following recommendations by the CDC and Department of Health related to COVID-19 safety practices.  

  • MOST IMPORTANTLY: Consult a healthcare provider if you experience signs or symptoms of a respiratory infection, such as a fever, cough, shortness of breath, sore throat or worsening symptoms.
  • No Mask, No Entry, No Service. All individuals need to be wearing a mask when you are outside your own home while on campus.  My mask protects you, your mask protects me.
  • Exercise social distancing, which is socially spacing yourself away from others by at least six feet.
  • Elevators- When using an elevator, limit to 1 person per car unless you share a household or are providing direct support to another individual.
  • Wash your hands often with soap and water for at least 20 seconds. Avoid touching your face, eyes and nose. Avoid close contact with anyone with cold or flu-like symptoms.

Additional updates related to preventative measures will be communicated when needed. For up to date information, call our COVID-19 Information Hotline at (484) 796-4862 or visit this webpage.

COVID-19 Community Video Address Archive

FAMILY MEMBERS OF MEADOWS & LAKEVIEW RESIDENTS:
Please click below to watch this short video address
by Janice Williams (Administrator, Meadows Health Care) and
Cynthia Dallara (Administrator, Lakeview Personal Care) from April 22, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk and
Executive Vice President for Resident Services, Karen Horning
from April 14, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk and
Residential Living Administrator, Katie Buck from April 3, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk, from March 20, 2020:

For more information:

  • If you have COVID-19 questions related to Residential Living, please contact Katie Buck, Residential Living Administrator, at 610-273-9333 ext. 2012.
  • If you have COVID-19 questions related to Lakeview Personal Care, please contact Cynthia Dallara, Lakeview Personal Care Administrator, at 610-273-9333 ext. 2101.
  • If you have COVID-19 questions related to Meadows Health Care, please contact Janice Williams, Meadows Health Care Center Administrator, at 610-273-9333 ext. 2011.