CORONAVIRUS (COVID 19) INFORMATION UPDATE

Daily Update:  Last Updated Monday, June 1 at 11:00 AM

  • As of Monday, June 1, NO residents have tested positive for COVID-19.  
  • On Saturday, May 30, we shared that 1 non-direct care Meadows Health Care team member tested positive for COVID-19. The team member is currently off campus and was last on campus three weeks ago, on May 10.
  • Previously announced: 0 residents have tested positive, 1 team member had tested positive, and 0 deaths due to COVID-19. 

Coronavirus Information Update: Positive Case Followup & FAQ- May 12, 2020

Coronavirus Information Update: Positive Case Statement- May 8, 2020

For additional updates related to recent developments pertaining to COVID-19 and Tel Hai Retirement Community’s infection prevention methods, please read the information listed below. The Disaster Awareness Team (DAT) is initiating additional preventative measures to reduce the risk for the spread of illness. We follow protocols as provided by our Medical Director, Dr. Thomas Lawrence, the Department of Health and Centers for Medicare/Medicaid Services (CMS).


For Families, Vendors & Visitors

THIS SECTION: Message Last Updated Sunday, May 31 at 8:00 AM

COMMUNICATION OF COVID-19:

Currently, NO residents have tested positive for COVID-19. We shared on Saturday, May 30, that 1 non-direct care Meadows Health Care team member tested positive for COVID-19. The team member is currently off campus and was last on campus three weeks ago, on May 10. Previously announced: 0 residents have tested positive, 1 team member had tested positive, and 0 deaths due to COVID-19. Any subsequent cases will be part of our ongoing communication effort. Please check back to this webpage often for additional information and updates.

VIRTUAL COMMUNICATION:

For virtual communication with your loved one, please contact your dedicated Social Worker to schedule a time to facilitate this communication. We will be utilizing Facetime, Facebook Messenger and Zoom Video Conferences.

TEAM MEMBER & RESIDENT PERSONAL PROTECTIVE EQUIPMENT (PPE):

Residents within Meadows Health Care and Lakeview Personal Care have been provided home-made masks.  Residents are encouraged to wear the masks when direct care is provided by a Team Member or when in hallways while exercising social distancing.  Team Members were also provided face shields to provide an additional layer of protection when providing care to residents.

MEADOWS ADMISSIONS PROTOCOL:

In Meadows Health Care, when a new admission arrives or a current resident returns from the hospital, they are being admitted to one certain wing of Meadows or remain in their home  for 14 days.  This is so we can carefully watch for any symptoms of COVID-19. All protective equipment is used by team members during this time as per Centers for Medicare & Medicaid Services and Department of Health requirements.

LAKEVIEW ADMISSIONS PROTOCOL:

In Lakeview Personal Care, when a resident is admitted or readmitted, the resident is required to remain isolated in their room for 14 days.  This is so we can carefully watch for any symptoms of COVID-19. All protective equipment is used by team members during this time as per Centers for Medicare & Medicaid Services and Department of Human Services requirements.

 FABRIC MASKS, MEDICAL MASKS & N95 MASK DONATIONS:

CLICK HERE TO LEARN MORE!

Tel Hai is receiving donations of ear-loop, handmade fabric masks in addition to medical-grade masks, surgical masks, N95’s (particulate respirators) and isolation gowns. Donations from off-campus community members can be mailed to Tel Hai or delivered to the Infection Prevention Trailer, Attn: Toni Balla, Purchasing. Tel Hai currently has sufficient supplies to meet our current demand, but we are preparing for future needs. Questions? Contact Toni Balla at 610-273-9333 ext. 2132 or tballa@telhai.org

VISITOR SCREENING & CAMPUS ENTRY INSTRUCTIONS:

All visitors to campus are prohibited from entry into the community. The only exception is approved visitors for end of life situations. All approved visitors will be screened for respiratory signs or symptoms and temperature screenings upon entry, and are required to wear a facemask and gloves and should limit their visitation time to one hour with only one resident within their room.

The West Entrance of Tel Hai at Tree Line Drive is closed for entry and exit into the community. All visitors must access the community using the main entrance at Tel Hai Circle.  You will be directed to stop, put your car in park, and remain in your vehicle for screening by Tel Hai team members at the Infection Prevention Trailer. Approved visitors can then proceed Lakeview Personal Care and Meadows Health Care must enter at the Meadows/Administration Main Entrance. Please SLOW DOWN and be aware of new traffic patterns.

RESIDENT ITEM DROP OFF INSTRUCTIONS:

If have personal items that you’d like to drop off for your family member or loved one, we have designated drop-off times. We will receive items from family members from 10-11 AM, 2-3 PM and 6-7 PM. All items MUST be labeled with the name and address of the resident.

Please enter the community using the main entrance at Tel Hai Circle.You will be directed to stop and remain in your vehicle at the Infection Prevention Trailer.   Please communicate to the Team Member at the trailer who you’d like the item delivered to. YOU CANNOT EXIT THE VEHICLE. Also, you CANNOT meet your loved one in the executive lot to transfer items. We ask that all residents remain in their homes and we will deliver the items your dropping off as soon as possible.

RESIDENT PICKUP/DROP OFF INSTRUCTIONS:

If you are a family member or friend who is providing transportation to a resident, you can do so but will need to be screened at the Infection Prevention Trailer. If you are exiting the vehicle, you will need to wear a facemask and gloves.

RESIDENT PROGRAMMING & DINING CHANGES for Lakeview & Meadows:

All group activities, programming and salon services within Lakeview Personal Care and Meadows Health Care Center are cancelled. Additionally, all communal dining in the resident dining rooms was moved to personal, in-room tray service. Please be assured that our Wellness and Social Services staff are providing alternative enrichment activities to keep residents engaged. We are using technology, on-campus closed circuit TV and alternative methods of engagement. We are tracking our resident’s temperature daily for any changes or fluctuations.

Additional updates related to preventative measures will be communicated when needed. For up to date information, call our COVID-19 Information Hotline at (484) 796-4862 or visit this webpage.

For Residential Living Residents

THIS SECTION: Message Last Updated Sunday, May 31 at 8:00 AM

COVID-19 VIGILANCE & PREVENTION:

Currently, NO residents have tested positive for COVID-19. We shared on Saturday, May 30, that 1 non-direct care Meadows Health Care team member tested positive for COVID-19. The team member is currently off campus and was last on campus three weeks ago, on May 10. Previously announced: 0 residents have tested positive, 1 team member had tested positive, and 0 deaths due to COVID-19. Any subsequent cases will be part of our ongoing communication effort. Please check back to this webpage often for additional information and updates.

However, we are taking additional precautions to reduce the spread within our community.  Please be aware of the following developments and firm advice:

  • Chester County’s “stay-at-home order” from Gov. Tom Wolf is still in effect and was extended through June 4. You are HIGHLY DISCOURAGED from leaving our Tel Hai community.  Per the language from this order, you “must stay at home except for certain essential activities and work to provide life-sustaining business and government services.”
  • To view current Chester County (PA) COVID-19 cases, please CLICK HERE.

GOV. WOLF’S REOPENING of LIMITED OUTDOOR RECREATIONAL ACTIVITIES:

On May 1, limited outdoor businesses including golf courses, marinas, guided fishing trips and privately-owned campgrounds could re-open statewide, but are required to follow updated guidance to prioritize public health and safety.  However, at the advice of our Medical Director, Dr. Thomas Lawrence, residents are still encouraged to remain at home.  Leaving the community— even for a game of golf— is considered an “at-risk activity” and is putting you and your neighbors at risk.  The Chester County Health Department echoes his statement and shared “just because a place is open, doesn’t mean it’s safe.”  Additionally, please be aware of the following:

  • Chester County’s “stay-at-home order” from Gov. Tom Wolf is still in effect was extended through June 4. 
  • Wolf’s administration is using a three-phase matrix to determine when counties and/or regions are ready to begin easing some restrictions on work, congregate settings, and social interactions. This includes RED-GREEN-YELLOW Phases.  We are currently in a RED PHASE. In this phase, the sole purpose is to minimize the spread of COVID-19 through strict social distancing, non-life sustaining business, school closures, and building safety protocols.
  • You MUST wear a mask when shopping at essential businesses like grocery stores, pharmacies and when visiting your health care provider. You are HIGHLY ENCOURAGED to wear a mask or protective garment that covers the nose and mouth any time you go outside.
  • Practice social distancing whenever you leave your home, and keep 6 ft. between you and others.

RESIDENT DEPARTURES & CAMPUS OPERATIONS:

  • DEPARTURES: Residents are still leaving campus, but for essential reasons such as work, pharmacy pickups and doctor appointments. Please continue to limit your travel to help us reduce the potential of COVID-19 exposures.
  • CAMPUS OPERATIONS: It is still too early for us to ‘normalize’ the reopening of campus operations or areas, such as the tennis court or common areas. Our mitigation efforts have helped to curtail the spread of COVID-19 at Tel Hai.  As the situation stabilizes over the next few weeks and months, we are planning a measured and strategic approach to allowing residents to return to ‘Life on the Hill’ in the most effective, efficient, and risk-adverse method possible.  While we cannot be certain of the future path of this virus, our decisions will be driven first by prioritizing the health and safety of residents.

LIBRARY BOOKS, MOVIES & PUZZLES:

Residents can request books from either the Garrett Community Center Library or the StoneCroft Book Nook.  For a full list of books, access the Library Catalog in the “Campus/Resident Portal” on our website.  We also have 30 puzzles and movies available.  To request a book(s) or a puzzle, contact Amy Whary at awhary@telhai.org or 610-273-9333 ext. 2010.   Items will be delivered to your mail bag within 2-3 days of making the request.  Items can also be returned in your mail bag.

COMMONWEALTH OF PA DATES:

Please be advised of the following new dates released from the Commonwealth of Pennsylvania: Drivers licenses expiring before April 30 now expire May 31, 2020;  the new Income Tax filing deadline is July 15, 2020; the Real ID deadline is now October 1, 2021.  The Primary Election was rescheduled to June 2, 2020.  Tel Hai will NOT be a polling place as we have in past elections.  Visit www.votes.pa for information on mail-in and absentee ballots deadlines.

TRASH REMOVAL FOR APARTMENTS:

Residents living in apartments received previous communication regarding new procedures related to trash removal. For all StoneCroft Apartment residents, put your trash outside your door by 8:00 AM on Monday, Wednesday and Friday. For all Tel Haven, Hillcrest and Hertzler Apartment residents, put your trash outside your door by 1:00 PM on Monday, Wednesday and Friday.

TEMPORARY UNIVERSAL WORKERS:

Tel Hai has hired temporary universal workers as we navigate staffing related to our COVID-19 prevention efforts.  All universal workers hired are family members of current team members, and are providing support in areas such as meal delivery, mail sorting and delivery, and working at the Infection Prevention Trailer.

CULINARY SERVICES MEAL ORDERING:

Please visit the Culinary Services page on our website for information related to recent changes and available menu’s for Residential Living residents. Culinary Services is asking all residents to pre-order weekly meal service for both lunch & dinner at the Stone Hearth Grille and Garden Café. Weekly menus and order forms will be delivered in your mail bag on Tuesdays. Completed meal ordering forms should be placed in your mailbag by Thursday for pickup.

SUPPLY & GROCERY DELIVERY:

SEPTEMBER FARM CHEESE & COUNTRY MARKET: September Farm Cheese & Country Market is now also offering grocery delivery service. They deliver weekly on Tuesday. To place your order, email info@septemberfarmcheese.com or call 610-273-3552 ext. 2 on Monday between 7 AM to 9 AM or Tuesday-Friday between 9 AM to 2 PM.

EBY’S GENERAL STORE DELIVERY: Eby’s General Store offers grocery and supply delivery service. They deliver weekly on Tuesdays, Wednesdays and Thursdays. Please contact Eby’s directly to place your order by calling 610-273-3113 or email Ebysstore.2@gmail.com

Download Eby’s Shopping Instructions

TEL HAI GROCERY DELIVERY SERVICE: Please visit the Culinary Services page on our website for information related to recent changes, the order form and grocery list for Tel Hai Grocery Delivery Service.

Tel Hai team members are accommodating resident requests related to grocery & supply deliveries to your homes. We are leaving deliveries on the porch, outside your door, or bringing into your home. We ask that you remain at least 6 feet away from the person delivering your order. We are happy to make these deliveries in an effort to keep you home and away from grocery stores.

FABRIC MASKS, MEDICAL MASKS & N95 MASK DONATIONS:

CLICK HERE TO LEARN MORE!

Tel Hai is receiving donations of ear-loop, handmade fabric masks in addition to medical-grade masks, surgical masks, N95’s (particulate respirators) and isolation gowns. Donations from on-campus residents can be placed in your mail bag. Donations from off-campus community members can be mailed to Tel Hai or delivered to the Infection Prevention Trailer, Attn: Toni Balla, Purchasing. Tel Hai currently has sufficient supplies to meet our current demand, but we are preparing for future needs. Please DO NOT leave campus or make a special trip to purchase these items. If you have these in your home already or can make fabric masks, your donations are appreciated. Questions? Contact Toni Balla at 610-273-9333 ext. 2132 or tballa@telhai.org

TEL HAI TV GUIDE:

The Wellness & Social Services teams have developed additional programming that can be viewed on Channel 968.  You’ll see familiar faces and programming such as ‘Stretch & Balance,’ Life Enrichment Lectures, Pastoral Musical Guests & Friends, etc. Check Channel 965 for today’s program, your mailbag for upcoming programming schedules (delivered on Thursdays) or the Campus/Resident Portal for an updated schedule.

SUBMIT ONLY CRITICAL WORK ORDERS:

Please submit ONLY critical work orders for the Environmental Services Team. Critical work orders include repairs and issues related to your safety and wellness, or that require immediate attention because of a failure that could cause significant damage to the building, building systems, and equipment. Examples include heating/cooling issues, water leaks, refrigeration failure, loss of power, loss of water, etc. To submit a work order, call the answering service at 610-273-4707 for emergencies and non-emergencies. The beeper number you may have previously called is no longer in service. You can also enter a work order on the Campus/Resident Portal.

MAIL, NEWSPAPER & PACKAGE DELIVERY CHANGES:

All mail, newspapers and packages will be delivered to your home. You are encouraged to wash your hands after handling mail or bags from grocery delivery. Exercise good hand hygiene by washing your hands often with soap and water for at least 20 seconds. Avoid touching your face, eyes and nose. 

  • Incoming Mail: Mail is delivered daily to the resident door handle for all accommodations, in the plastic bag you have been issued.
  • On-Campus Community & Outgoing Mail: Please place any on-campus mail or outgoing mail/packages in the plastic bag and place this bag back onto your door handle. When the next day’s mail is delivered, we will pickup your outgoing mail as we deliver new incoming mail.  If you have a screen door, you can place your bag in between your screen door and front door.
  • No Outgoing Mail: If you have no outgoing mail, please return the empty plastic bag to your door handle. If you do not place the empty bag on your door handle, you will not receive your mail until the bag is placed on the handle.
  • Newspaper Delivery: ALL newspaper deliveries are delivered to your home with your daily mail. For Sunday newspapers, they are delivered as staff time allows on Sunday. You are encouraged to not leave campus to purchase a newspaper. Consider starting a subscription.  Please do not come to the Infection Prevention Trailer to get your newspaper.
  • Packages/Prescriptions: All packages are delivered with your mail. If your package is a perishable item, we will attempt to contact you by ringing your doorbell or knocking on your door to notify you of your delivery.

Residents have expressed concerns regarding the handling of packages and mail. The CDC states “in general, because of poor survivability of these corona viruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Corona viruses are generally thought to be spread most often by respiratory droplets.”

RESIDENT SCREENING & CAMPUS ENTRY INSTRUCTIONS:

We are screening everyone, including residential living residents, 24-hours a day, 7 days a week. Every individual entering our community will be screened for respiratory signs or symptoms and a temperature reading.  All residents must access the community using the main entrance at Tel Hai Circle. You will then be directed to stop, put your car in park, and remain in your vehicle for screening by Tel Hai team members at the Infection Prevention Trailer. 

VISITOR INSTRUCTIONS:

All visitors to campus are prohibited from entry into the community. The only exception is approved visitors for end of life situations. All approved visitors will be screened for respiratory signs or symptoms and temperature screenings upon entry, and are required to wear a facemask and gloves and should limit their visitation time to one hour with only one resident within their room.

RESIDENT ITEM DROP OFF INSTRUCTIONS:

If you have personal items that you need to receive from family/friends from off campus, we now have designated drop-off times. We will receive items from family members from 10-11 AM, 2-3 PM and 6-7 PM. All items MUST be labeled with your name and address. Instruct them to enter the community using the main entrance at Tel Hai Circle. They will be directed to stop and remain in their vehicle at the Infection Prevention Trailer. YOUR FAMILY/FRIENDS CANNOT EXIT THE VEHICLE.  A Team Member will gather the items for delivery to your home as soon as possible.

RESIDENT PICKUP/DROP OFF INSTRUCTIONS:

If you have a family member or friend who is providing you transportation, they can do so but will need to be screened at the Infection Prevention Trailer. If they are exiting the vehicle, they will need to wear a facemask and gloves.

RESIDENT VOLUNTEERING, PROGRAMMING & DINING CHANGES:

All in-person volunteer activities are suspended. This includes Mail Room Volunteers, Front Desk Volunteers and Shuttle Volunteers. As a reminder, all group activities, programming, fitness rooms, pools and salons are closed. All resident dining venues including StoneHearth Grille, Garden Café, Daily Brew, and Azalea Square are closed. There will be no in-venue dining, take-out service or seating available. Chapel services will be broadcast on Channel 968.

RESIDENT BADGE & DOOR ACCESS:

Residential Living resident badges will no longer open the doors to Lakeview Personal Care, Meadows Health Care Center, fitness rooms or pool doors.  The Garrett Community Center and StoneCroft Commons are locked but residents will be able to enter these spaces using their badge for emergency access only.  Residents will be able to access the StoneCroft Health Suite and Garrett Community Center for appointments related to Therapy Services, lab/blood work, health related check-ups/services, etc.

ALL COMMONS SPACES CLOSED:

In addition to The Garrett Community Center and StoneCroft Commons areas, all common spaces are closed. This includes but is not limited to the Wood Shop, Textile Arts Room, Theatre, Conservatory, Train Room, Libraries, On Cue Billiards, etc. The Tennis Court, even though outside, is also closed for play. We implore you stay in your home and refrain from congregating in stairwells, elevators, and groups. Practice social distancing and walk outside if you need exercise or to get fresh air.

NO PEDESTRIAN TRAFFIC AT INFECTION PREVENTION TRAILER:

Please refrain from visiting the team members working at the Infection Prevention Trailer. This area is busy with incoming and outgoing traffic. We do not have sidewalks in this area and for your personal safety, do not walk in or around this area.

TEAM MEMBER, VISITOR & VENDOR SCREENINGS:

We also implemented additional screening protocols for all team members, vendors and agency staff such as visiting nurses. All vendors and agency staff are required to wear a facemask and gloves while on campus.

RESIDENTIAL LIVING TRAVEL DISCLOSURE & QUARANTINE:

Every Residential Living resident should complete and return a Travel Disclosure Statement related to recent and upcoming travel. It is critical that all residents complete and return this disclosure to Residential Living as soon as possible. Residential living residents will have to self-quarantine (stay at home) if any of the following scenarios apply. Please contact your Residential Living Administrator if you must self-quarantine:
• If you have traveled on an international flight or on a cruise ship within the last 14 days, you must self-quarantine for 14 days upon your return.
• If you traveled within the United States on public transportation more than 2 hours in length, you must self-quarantine for 48 hours upon your return.
Download Resident Self Quarantine Guidelines

RESIDENTS RETURNING FROM OVERNIGHT/VACATION STAYS:

Any resident who is returning from an overnight stay for any period of time, must self-quarantine for 14-days upon their return to Tel Hai. This includes “snowbirds” returning from Florida/other states, residents who visit a mountain or beach home, or residents who have an overnight stay at a family/friends house.
Download Resident Self Quarantine Guidelines

BEWARE OF COVID-19 SCAMS:

Please be aware that the US Department of Justice has received reports of new COVID-19 scams via phone, mail and online including robocalls about selling respirators; fake COVID-19 related websites that install malware or ransomware; phishing emails asking for money; fraudulent social media scams seeking donations asking for bank account numbers; sale of fake test kids and protective equipment; and fraudulent offers for free COVID-19 testing in order to obtain Medicare beneficiary information.

PERSONAL RECOMMENDATIONS:

  • MOST IMPORTANTLY: Consult a healthcare provider if you experience signs or symptoms of a respiratory infection, such as a fever, cough, shortness of breath, sore throat or worsening symptoms.
  • It is recommended you “stay at home” per Governor Wolf’s order.   Dine in your own home.
  • Exercise social distancing, which is socially spacing yourself away from others by at least six feet.
  • Wash your hands often with soap and water for at least 20 seconds. Avoid touching your face, eyes and nose. Avoid close contact with anyone with cold or flu-like symptoms.

VIRTUAL COMMUNICATION:

For virtual communication with your loved one, please contact your dedicated Social Worker to schedule a time to facilitate this communication. We will be utilizing FaceTime, Facebook Messenger and Zoom Video Conferences.
Family & Friends Virtual Communication Tips: FaceTime & Zoom

Additional updates related to preventative measures will be communicated when needed. For up to date information, call our COVID-19 Information Hotline at (484) 796-4862 or visit this webpage.

Coronavirus (COVID-19) Prevention Information: April 13 Memo from Dr. Thomas Lawrence

COVID-19 Community Video Address Archive

FAMILY MEMBERS OF MEADOWS & LAKEVIEW RESIDENTS:
Please click below to watch this short video address
by Janice Williams (Administrator, Meadows Health Care) and
Cynthia Dallara (Administrator, Lakeview Personal Care) from April 22, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk and
Executive Vice President for Resident Services, Karen Horning
from April 14, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk and
Residential Living Administrator, Katie Buck from April 3, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk, from March 20, 2020:

For more information:

  • If you have COVID-19 questions related to Residential Living, please contact Katie Buck, Residential Living Administrator, at 610-273-9333 ext. 2012.
  • If you have COVID-19 questions related to Lakeview Personal Care, please contact Cynthia Dallara, Lakeview Personal Care Administrator, at 610-273-9333 ext. 2101.
  • If you have COVID-19 questions related to Meadows Health Care, please contact Janice Williams, Meadows Health Care Center Administrator, at 610-273-9333 ext. 2011.

For mask donations:

To learn more about Mask Donations, CLICK HERE!   For additional questions or information, please contact Toni Balla, Director of Purchasing, at 610-273-9333 ext. 2132 or tballa@telhai.org