CORONAVIRUS (COVID 19) INFORMATION UPDATE

Last Updated Friday, December 4, 2020- 9:00 AM
*(This webpage is updated weekly on Friday’s or as needed throughout the week.)

Yesterday, we received notification that one additional Residential Living resident tested positive for COVID-19.

A residential living resident— who resides in a cottage—was tested on December 1 and test results were received December 3.  The resident began self-quarantining on November 28.  We believe that the exposure risk to residents and team members in this case is low.

Our Resident Services Team is communicating with this individual daily and checking on their recovery status. Please be assured, that we are trained and well-equipped to safely care for this resident, while minimizing the risk of the spread of COVID-19 to other individuals.

We are proceeding per guidance by the PA Department of Human Services and PA Department of Health to conduct ‘Outbreak Testing’ and ‘Routine Testing’ on residents and team members within Meadows Health Care Center and Lakeview Personal Care.  As COVID-19 testing progresses, these tests may result in additional COVID-19 positive cases.

Lakeview Personal Care In-Person Visits Paused:  Lakeview Personal Care follows positivity rates set-forth by the PA Department of Health.  Chester County’s COVID-19 positivity rate has indicated a significant rise in cases and moderate community spread. Due to the recent COVID-19 positive cases within our community, in-person family visits are paused. It is unknown when in-person family visits can resume. 

Meadows Health Care Center In-Person Visits Paused:  Meadows Health Care Center follows positivity rates set-forth by the Centers for Medicare & Medicaid Services.  Due to the recent COVID-19 positive cases within our community, in-person family visits are paused. It is unknown when in-person family visits can resume.

For all previously announced COVID-19 positive cases, please scroll down and click on “COVID-19 Cumulative Positive Cases: Previously Announced” for a complete, historical listing.  Any subsequent cases will be part of our ongoing communication effort. Please check back to this webpage often for additional information and updates. To view current Chester County (PA) COVID-19 cases, please CLICK HERE.

For additional updates related to recent developments pertaining to COVID-19 and Tel Hai Retirement Community’s infection prevention methods, please read the information listed below. The Disaster Awareness Team (DAT) is initiating additional preventative measures to reduce the risk for the spread of illness. We follow protocols as provided by our Medical Director, Dr. Thomas Lawrence, the Department of Health and Centers for Medicare/Medicaid Services (CMS).


For Families & Visitors

THIS SECTION: Last Updated Friday, December 4, 2020- 9:00 AM


MEADOWS HEALTH CARE CENTER VISITATION INFORMATION:

Meadows Health Care Center follows positivity rates set-forth by the Centers for Medicare & Medicaid Services.  Due to the recent COVID-19 positive cases within our community, in-person family visits are paused. It is unknown when in-person family visits can resume.

TO SCHEDULE VIRTUAL VISITS FOR MEADOWS HEALTH CARE CENTER: Virtual visits must be pre-scheduled through contacting Raychel Dunfee, Meadows Administrative Assistant, by calling (610)-273-9333 ext. 2444 or emailing rdunfee@telhai.org.

If you have COVID-19 questions related to Meadows Health Care, please contact Janice Williams, Meadows Health Care Center Administrator, at 610-273-9333 ext. 2011.

DOWNLOAD & READ: Meadows Health Care Reopening Plan- July 9, 2020


LAKEVIEW PERSONAL CARE VISITATION INFORMATION:

Lakeview Personal Care follows positivity rates set-forth by the PA Department of Health.  Chester County’s COVID-19 positivity rate has indicated a significant rise in cases and moderate community spread. Due to the recent COVID-19 positive cases within our community, in-person family visits are paused. It is unknown when in-person family visits can resume.

TO SCHEDULE VIRTUAL VISITS FOR LAKEVIEW PERSONAL CARE: Families are encouraged to schedule “virtual visits” using Zoom or FaceTime. Virtual visits must be pre-scheduled through contacting Mary Ivanoski, Resident Services Coordinator, by calling (610)-273-9333 ext. 4259 or emailing mivanoski@telhai.org

If you have COVID-19 questions related to Lakeview Personal Care, please contact Cynthia Dallara, Lakeview Personal Care Administrator, at 610-273-9333 ext. 2101.

DOWNLOAD & READ: Lakeview Personal Care Reopening Plan- September 22, 2020


MEADOWS ADMISSIONS PROTOCOL:

In Meadows Health Care, when a new admission arrives or a current resident returns from the hospital, they are being admitted to one certain wing of Meadows or remain in their home  for 14 days.  This is so we can carefully watch for any symptoms of COVID-19. All protective equipment is used by team members during this time as per Centers for Medicare & Medicaid Services and Department of Health requirements.

LAKEVIEW ADMISSIONS PROTOCOL:

In Lakeview Personal Care, when a resident is admitted or readmitted, the resident is required to remain isolated in their room for 14 days.  This is so we can carefully watch for any symptoms of COVID-19. All protective equipment is used by team members during this time as per Centers for Medicare & Medicaid Services and Department of Human Services requirements.

RESIDENT ITEM DROP OFF INSTRUCTIONS:

If have personal items that you’d like to drop off for your family member or loved one who resides in Meadows or Lakeview, we have a designated drop-off area.  Follow signage and proceed to the Meadows Health Care Center main entrance.  Place items on the table within the main entrance vestibule, as indicated with signage.  All items MUST be labeled with the name and address of the resident.

RESIDENT PROGRAMMING for Lakeview & Meadows:

Please be assured that our Wellness and Social Services staff are providing alternative enrichment activities to keep residents engaged. We are using technology, on-campus closed circuit TV and alternative methods of engagement. We are tracking our resident’s temperature daily for any changes or fluctuations.

Additional updates related to preventative measures will be communicated when needed. For up to date information, call our COVID-19 Information Hotline at (484) 796-4862 or visit this webpage.

For Residential Living Residents

THIS SECTION: Last Updated Friday, December 4, 2020- 9:00 AM

COVID-19 TESTING:

As a Residential Living resident, if you choose to get tested for COVID-19 outside of a hospital stay, we ask that you please communicate this to a member of the Residential Living team as soon as possible, even if your test results are pending. 

CULINARY SERVICES IN-PERSON DINING PAUSED:

Effective Friday, November 20, we paused in-person meal service in the residential living dining venues including the Stone Hearth Grille, Daily Brew, Garden Café and Azalea Square.  Delivery or pickup only of all meals, no-in person dining.  The Stone Hearth Grille and the Daily Brew features an enhanced selection of Grab ‘N Go items for your convenience. The ‘Delivery Service Fee’ for all at-home meal deliveries is currently waived.

We ask that you please refrain from consuming any food or beverages in common areas.  Keep your mask on covering your mouth and nose anytime when outside your own household.

  • Stone Hearth Grille Lunch & Dinner Service: Call ext. 4388 to place your order.
  • Garden Café Lunch & Dinner Service: Call ext. 4717 to place your order.
  • Menus & Daily Specials: Menus will be distributed to your mailbox and are available on the Tel Hai website at telhai.org/culinary. Daily Specials will be listed on Channel 965 or call ext. 4004 for the Daily Specials recording.

TRAVEL RESTRICTIONS:

On Tuesday, November 17, (and amended on Nov. 25) the Wolf Administration identified new mitigation efforts announced by Secretary of Health Dr. Rachel Levine.  The following changes affect you as a resident of Tel Hai, and the infection prevention methods of our community:

  • NEW TRAVELER TESTING ORDER: Effective Friday, November 20, the order requires anyone who visits from another state to have a negative COVID-19 test within 72 hours prior to entering the commonwealth. If someone cannot get a test or chooses not to, they must quarantine for 14 days upon arrival in Pennsylvania.  Pennsylvanians visiting other states are required to have a negative COVID-19 test within 72 hours prior to their return to the commonwealth or to quarantine for 14 days upon return to Pennsylvania.  This does not apply to people who commute to and from another state for work or medical treatment.
  • AMENDED ORDER ON NOV. 25: Department of Health Secretary Dr. Rachel Levine on Wednesday, November 25, updated the travel order issued on November 17, to clarify testing and quarantine requirements for people entering the commonwealth or returning home.
    • “In addition to the exemptions in the previous order, people returning to the commonwealth after leaving the state for less than 24 hours and individuals complying with a court order, including child custody, are exempt from the testing and quarantine requirements.”
    • “Travel quarantine means that people quarantining after travel who have not been identified as a close contact of someone who tested positive for COVID-19 are permitted to end quarantine once they receive a negative test result.”
  • STRENGTHENED MASKING ORDER: Effective Thursday, November 19:
    • Masks are required to be worn indoors and outdoors if you are away from your home.
    • When outdoors, a mask must be worn if you are not able to remain physically distant (at least 6 feet away) from someone not in your household the entire time you are outdoors.
    • When indoors, masks will now be required even if you are physically distant from members not in your household. This means that even if you are able to be 6 feet apart, you will need to wear a mask while inside if with people other than members of your household. 
    • This order applies to every indoor facility including homes, retail establishments, gyms, doctors’ offices, public transportation, and anywhere food is prepared, packaged or served.
  • Governors Wolf’s administration— including DOH— sends out frequent updates and we plan to adhere to their recommendations. Visit Pennsylvania’s guidance on travel: CLICK HERE.

PERMITTED VISITORS: 

ANYONE entering our community must be wearing a mask upon entry.  This includes visitors, family members, vendors, etc.  Individuals must keep their mask on during their entire visit.

VISITORS TO RESIDENTIAL LIVING ARE DISCOURAGED BUT NOT RESTRICTED:  

To limit the potential for a community-spread outbreak, all visitors must remain in the home/porch of the resident they are visiting or open outdoor amenity spaces only. Visitors are still not permitted to enter indoor common areas or indoor amenity spaces. Visitors must wear and provide their own mask. 

COMMON AREAS, ROOMS & SPACES:

As recommended by CDC guidelines for use, Tel Hai is following their recommendations related to use of spaces. Please refer to the most recent communication from Residential Living. If you have questions related to space usage, please contact Allyson Welsh, Director of Wellness & Resident Services, directly at 610-273-9333 ext. 2765 or email her at awelsh@telhai.org

PROGRAMMING & RESIDENT ACTIVITY GUIDANCE:

We are utilizing Channel 968 programming and in-person programming as lead by the Wellness Team, Pastoral Care Team and Life Enrichment Committee.  No greater community guests permitted for Resident Club participation.

VOLUNTEER ACTIVITY GUIDANCE:

If you have questions related to your volunteer activity, please contact Amy Whary, Volunteer Coordinator, directly at 610-273-9333 ext. 2010 or email her at awhary@telhai.org

COVID-19 SOCIAL ETIQUETTE & PERSONAL RECOMMENDATIONS:

We appreciate your support in the adherence to the following recommendations by the CDC and Department of Health related to COVID-19 safety practices.

  • MOST IMPORTANTLY: Consult a healthcare provider if you experience signs or symptoms of a respiratory infection, such as a fever, cough, shortness of breath, sore throat or worsening symptoms.
  • No Mask, No Entry, No Service. All individuals need to be wearing a mask when you are outside your own home while on campus.  My mask protects you, your mask protects me.
  • Exercise social distancing, which is socially spacing yourself away from others by at least six feet.
  • Elevators- When using an elevator, limit to 1 person per car unless you share a household or are providing direct support to another individual.
  • Wash your hands often with soap and water for at least 20 seconds. Avoid touching your face, eyes and nose. Avoid close contact with anyone with cold or flu-like symptoms.

Additional updates related to preventative measures will be communicated when needed. For up to date information, call our COVID-19 Information Hotline at (484) 796-4862 or visit this webpage.

COVID-19 Cumulative Positive Cases: Previously Announced

Last Updated Friday, December 4, 2020- 9:00 AM

Listed below are the cumulative COVID-19 cases at Tel Hai since the beginning of this pandemic.


RESIDENTS:

Residential Living: 6 Confirmed, 5 Recovered, 0 Deaths

Personal Care: 6 Confirmed, 2 Recovered, 1 Death

Skilled Nursing: 2 Confirmed, 2 Recovered, 0 Deaths

Total: 14 Confirmed, 9 Recovered, 1 Death

There are 4 active resident cases of COVID-19.


*TEAM MEMBERS:

Residential Living: 2 Confirmed, 1 Recovered, 0 Deaths

Personal Care: 7 Confirmed, 6 Recovered, 0 Deaths

Skilled Nursing: 8 Confirmed, 8 Recovered, 0 Deaths

Total: 17 Confirmed, 15 Recovered, 0 Deaths

There are 2 active team member cases of COVID-19.

*We are currently following the “Criteria for Return to Work for Health Care Personnel with Confirmed or Suspected COVID-19” guidance issued by the Centers for Disease Control and Prevention (CDC) for team members who have tested positive for COVID-19.


 

Coronavirus Information Update: Positive Case Statement- December 4, 2020

Coronavirus Information Update: Positive Case Statement- December 1, 2020

Coronavirus Information Update: Positive Case Statement- November 27, 2020

Coronavirus Information Update: Positive Case Statement- November 25, 2020

Coronavirus Information Update: Positive Case Statement- November 23, 2020

Coronavirus Information Update: Positive Case Statement- November 20, 2020

Coronavirus Information Update: Positive Case Statement- November 19, 2020

Coronavirus Information Update: Positive Case Statement- November 17, 2020

Coronavirus Information Update: Positive Case Statement- November 12, 2020

Coronavirus Information Update: Positive Case Statement- October 16, 2020

Coronavirus Information Update: Positive Case Statement- October 5, 2020

Coronavirus Information Update: Positive Case Statement- July 25, 2020

Coronavirus Information Update: Positive Case Statement- July 23, 2020

Coronavirus Information Update: Positive Case Statement- July 20, 2020

Coronavirus Information Update: Positive Case Statement- June 19, 2020

Coronavirus Information Update: Positive Case Statement- June 14, 2020

Coronavirus Information Update: Positive Case Statement- June 10, 2020

Coronavirus Information Update: Positive Case Followup & FAQ- May 12, 2020

Coronavirus Information Update: Positive Case Statement- May 8, 2020

COVID-19 Community Video Address Archive

Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk, from October 19, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk, from August 12, 2020:


FAMILY MEMBERS OF MEADOWS & LAKEVIEW RESIDENTS:
Please click below to watch this short video address
by Janice Williams (Administrator, Meadows Health Care) and
Cynthia Dallara (Administrator, Lakeview Personal Care) from April 22, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk and
Executive Vice President for Resident Services, Karen Horning
from April 14, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk and
Residential Living Administrator, Katie Buck from April 3, 2020:


Please click below to watch this short video address
by Tel Hai President & CEO Dave Shenk, from March 20, 2020:

For more information:

  • Tel Hai COVID-19 Information Hotline (24 hours/7 days a week): 484-796-4862

  • If you have COVID-19 questions related to Residential Living, please contact Katie Buck, Residential Living Administrator, at 610-273-9333 ext. 2012.
  • If you have COVID-19 questions related to Lakeview Personal Care, please contact Cynthia Dallara, Lakeview Personal Care Administrator, at 610-273-9333 ext. 2101.
  • If you have COVID-19 questions related to Meadows Health Care, please contact Janice Williams, Meadows Health Care Center Administrator, at 610-273-9333 ext. 2011.

CHRISTMAS LUMINARY CELEBRATION

Tuesday, December 8, 2020: 5 PM to 7:30 PM Save the date and join us for a drive-thru luminary display of the Tel Hai campus, including our unique residential living neighborhoods!  As a no-contact event, all attendees will remain in their cars and can safely enjoy a friendly drive through the ‘Hill of Life’ as we…

Read More

GIFT CERTIFICATES NOW AVAILABLE!

‘Tis the season for gifting your loved one a present they’ll love and use! TEL HAI SERVICES & PRODUCTS Tel Hai is now offering Gift Certificates for on-campus services, dining venues and products.  Gift certificates can be purchased at any specified amount.  When your order is received, we will process promptly and mail the gift…

Read More

VIRTUAL: ‘TASTE OF TEL HAI’ LUNCHEON

ZOOM VIDEO WEBINAR ‘Taste of Tel Hai’ LUNCHEON: Join Residential Living Counselor Tracy Weaver as she shares about Tel Hai at a virtual ‘Taste of Tel Hai’ event. Learn more about the Tel Hai lifestyle and decide if it could be perfect for you! In this presentation, we’ll explore Residential Living and the continuum of care Tel Hai offers. …

Read More